FAQs

How do Alto Steps stay in place?

Included with each order is a roll of adhesive mesh that is widely available and has been in production for more than 25 years. It has a water-based adhesive that will not harm your wood or other materials, and will not leave a sticky residue. Follow this link to learn more about installation. Regular carpet tape, available in most hardware stores, can also be used, although the adhesive used in carpet tape may affect your wood finish, especially after time.

A family member is afraid of slipping on the steps. Will these help?

Yes. Both our Tibetan and hand-tufted Alto Steps, used with the adhesive, provide a skid-proof solution to stairs. Although Alto Steps are removable, the adhesive mesh grips securely under your weight with each step. Liza’s husband, who is with the volunteer ambulance, frequently runs down the stairs in the middle of the night while still pulling on clothes, and he has never had a problem!

Will Alto Steps help my dog or cat take stairs more easily?

Yes. We sell lots of Alto Steps to distressed pet owners. Whether your pet is old, disabled, or simply afraid of open risers, Alto Steps make stairs less daunting for your four-legged family members. And if your dog chews a rug? The beauty of Alto Steps is that single replacements are possible.

How do I clean my Liza Phillips Design rug?

Regular vacuuming is the best practice and will insure the integrity of your rugs. If dirt and grit is allowed to penetrate the pile, the warp and weft will be compromised and will eventually wear out. Always attend to stains as soon as possible. For common stains, we suggest a mild soapy water solution for cleaning.  Gently massage the soapy water into the pile and blot dry with clean a white towel or rag. Avoid scrubbing as the texture of the wool may be affected. Blot to dry. Professional steam cleaning is also recommended. Never put Alto Steps into the washing machine.

What if I want only solid color Alto Steps?

We have several options for solid color steps. In some cases, a solid option is listed with the individual Alto Step designs. In other cases, we may have unadvertised solid Altos in stock. Call or email for details. (845)252-9955 or info@lizaphillipsdesign.com

What if I need a custom rug?

Our weavers can produce rugs up to 30′ x 50′. Custom round and oval rugs, as well as irregular shapes, are available in both Tibetan and hand-tufted qualities. Custom orders usually take 12 to 14 weeks, but may be longer for complex designs and higher knot counts. More about Custom Rugs

Do you offer a trade discount for designers and architects?

Yes. We offer a 20% trade discount on area rugs and Alto Steps.

Are your products available for wholesale?

Yes. We have wholesale pricing information available upon request.

Are Alto Steps available for spiral stairs or other triangular steps?

Because the hand-knotting process is not well-suited to achieving specific angles, we do not offer Alto Steps for spiral stairs. However, we will be happy to make custom "winders" (triangular steps) or irregular landings. Templates will be requested for irregular pieces.

Can I see samples of your rugs?

Yes. We offer swatch cards or loose yarns for $3, with images of the rug or Alto Step design. If you would like to see woven samples of  Alto Steps, simply purchase a fully refundable single step, and we will include a return shipping label. For area rugs, we have 12 inch "strike off" samples which we will send for a $30 refundable deposit.

What is your return policy?

If for any reason you are not satisfied with your rugs or Alto Steps, you can exchange or receive a refund, minus the shipping and handling charge. We encourage you to request samples when time permits (see question above).

I live outside of the United States. Can I purchase your rugs?

Yes, we frequently ship to Canada and Europe via UPS or US Mail. We will discuss the most cost effective way to ship to your destination. Customs fees will be the responsibility of the buyer.

What types of payment do you accept?

Our site accepts most major credit cards and PayPal. We also accept personal checks and bank payments.